Having an Impact: Communication, Assertiveness, and Conflict Management  

July 23, 2021– 8 p.m. to 11 p.m. U.S. Eastern Standard Time- 3 hours

1What one paragraph introduction can you provide to give an overview of what your session will be about?Good communication, conflict management, and assertiveness skills are essential for team building. Conflict management is a leadership skill. Conflict management minimizes the negative outcomes of conflict and promotes the positive outcomes of conflict with the goal of improving learning and performance in an organization. Being assertive is a core communication skill. Assertiveness can help you express yourself effectively. Overall Objectives: (1) To introduce practical conflict management skills and strategies that participants can effectively apply when managing conflict in the workplace and non-work interpersonal relations. (2) To enable participants to learn to express their rights, requests, opinions, and feelings honestly, directly, and appropriately without violating the rights and self-esteem of others.Communication competence is essential for all managers and leaders. It is the foundation for conflict management and assertiveness. Communication competence will enhance self-growth, interpersonal relations and performance. This session aims to apply effective communication principles to stress management and assertiveness.
2What are the learning objectives of your session?Upon completing the webinar, participants will be able to [offer 3 to 5]: Define conflict management and assertivenessExplore skills of conflict management and assertivenessExplore essential tools and skills for assertiveness Discuss principles of and barriers to effective communication Review ways to encourage and facilitate good communication skills to enhance conflict management and assertiveness.Apply holistic stress management skills to enhance conflict management and assertiveness
3What is the profile of your desired audience? Who are you planning to talk to, and what assumptions can you make about the audience members?[Circle answers:] Does the participant speak English?          Yes
Does the participant have knowledge of OD?   No
Is the participant a manager?                No Does the participant speak Chinese   No, but may be helpful with the bilingual materials
Other assumptions: None/not applicable
4What is the outline of the session? Provide a brief outline of the session.Part I: IntroductionPart II: Defining Conflict Resolution, Conflict Management and AssertivenessPart III: Review Conflict Management stylesPart IV: Discussing and Applying Conflict Management SkillsPart V: Discussing and Applying Assertiveness SkillsPart VI: Discussing and Applying Communication Skills in Conflict Management and Assertiveness TrainingPart VII: Summary and Final Q & A
5What takeaways or tools will learners receive in the session?List handouts: Conflict Management (a bilingual chapter by Phylis Lan Lin)Assertiveness Training (a bilingual chapter by Phylis Lan Lin)Survey questionnaire on conflict management stylesSurvey questionnaire on self-assertiveness